Through step-by-step information, this course aims to help you:
- gain an overview of excellent customer service and why it is important
- learn about the different types of school food customer and how to respond to them
- understand the importance of your role in creating an excellent dining experience and promoting healthier eating
- increase your knowledge of children and young people’s nutritional needs and how school meals help them meet these needs
- learn strategies to encourage customers to make healthier food choices
- learn about marketing tools and techniques to improve communication with your customers.